OUR SUPPORT TEAM IS HERE TO HELP YOU!
Please go through our FAQ section first before asking a question via e-mail. Most of your questions are already answered here.
If you have any questions for/about us after reading the FAQ, or you just want to leave feedback send us an email here.
To view the answer please click or tap on the question.
- I ORDERED THE WRONG SIZE, CAN I CHANGE IT?
Yes you can, but you have to be quick. Once your order is being printed or shipped out, unfortunately we cannot change the order anymore. So if you need a change of size, contact our support team immediately here. Remember to mention your order number when contacting our support team.
- I ENTERED A WRONG ADDRESS, CAN I STILL CHANGE THIS?
As long as your item is not shipped yet, we can still change this in our back end system. Please email us the correct address and your order number to support@fierce... and we will take care of it.
Once the order is shipped out (you will receive tracking info when shipped), it is out of our hands. If that is the case you need to contact the carrier who is delivering your items.
- I CHANGED MY MIND, CAN I STILL CANCEL MY ORDER?
We print on demand. Each product you see in our catalog is made on-demand—once you place an order, we produce it specifically for you. This allows us to avoid overproduction and textile waste, and we pride ourselves on being part of the sustainable fashion movement.
If your item(s) are being processed (printed) we cannot cancel anymore since they are already being made. To check the current status of your order and see if we can cancel it send us a message here: https://fiercepulse.com/pages/contact-us
- REASONS WHY YOU WANT TO RETURN OR EXCHANGE YOUR ORDER
Please click here to review our full refund policy
A CHANGE IN SIZE
It happens that you select a wrong size, no worries. Please include a note that states which size you would like and we will send you the correct size. While we are happy to exchange the size, no refunds are given for incorrect size choices.
YOU RECEIVED WRONG ITEM
Although we double check everything, it can happen that we send you the wrong item. No worries, please attach a photo of the incorrect item you have received before you submit the request.
PACKAGE LOST IN TRANSIT
If you have provided us with the correct address and the package has not arrived within the estimated shipping time as per our policy, plus 15 business days for possible delays, or there is no update on the tracking info for more than 10-15 days, please reach out to us, if we are unable to trace down the package we will re-ship a replacement free of charge.
YOU RECEIVED A DAMAGED/FAULTY ITEM
We pride ourselves on exceptional product quality. All orders go through 3-step quality check before we ship them out. However, if a damaged item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a free replacement. In this case you do not need to return the item. You can keep it, maybe sew it yourself, throw or give it away. The only thing we need you to do is submit a request for a return, and please include a photo of the damaged good. If we can see on the photo that is damaged, we will send you a new item 100% free of charge.
If you meet the above criteria please submit your request here: http://returns.fiercepulse.com/
Also, we would love it if you could tell us the reason why you are returning your item. We strive to get you the best quality possible, so we'd love to learn from your experience to even up our quality some more.
FiercePulse does not provide prepaid returns shipping labels and returns shipping for exchanges is at the customers expense.
- WE DO NOT ACCEPT RETURNS OR EXCHANGES IF:
Please click here to review our full refund policy
WE DO NOT ACCEPT RETURNS OR EXCHANGES IF
- You want a refund/return because you "changed your mind". We print on demand and therefore we cannot accept returns/refunds with that inquiry because all items are made special for you.
- You do not use the link above to have your return request reviewed and approved by our team, prior to you sending your product back.
- You have requested a return after 7 days of receiving your package
- The item(s) have been worn or washed
- The item(s) have been altered in any way
- The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
- The item(s) do not have the original tags on them
- The item(s) were a Final Sale item
- CAN I GET A REFUND OR STORE CREDIT IF THE PRICE OF AN ITEM HAS CHANGED SINCE I ORDERED IT?
As a fast-fashion retailer and eCommerce business, our prices may fluctuate and change in response to fashion trends, current stock on-hand, demand from our FiercePulse tribe, and various sales or promotions.
This being the case, we will not issue a refund or store credit for the difference between your purchase price and the current price advertised on our website or honor retroactively any promotional discounts we have available at the moment.
- WHERE ARE YOUR ITEMS MADE?
It depends on your country of residence. We have production facilities in the U.S.A., Europe and Mexico. Where it's made, depends on which factory is closest to you and which has the capacity to take orders.
All FIERCEPULSE™ products are handmade on-demand with love in Los Angeles (CA), Tijuana (MX) and Europe. Where it's made, depends on which factory is closest to you and which has capacity to take orders.
- CAN I ALSO CONTACT YOU GUYS BY PHONE?
Sure, here is our phone number: (561) 569-8377 , Monday-Friday within 9am-5pm EST business hours.
- CAN I PLACE AN ORDER ON THE PHONE?
At the moment we only accept orders placed online on the website. If you need help please send us an email and we will be more than happy to provide you a quick guide on how you can place an order online.
- WHY IS EVERYTHING PRICED IN DOLLARS? I AM NOT FROM THE USA.
Although we ship worldwide, we operate from the U.S.A. The credit card companies / paypal will simply use your own currency on check out.
- I FIND THE PRICING PRETTY MUCH ON THE HIGH END, WHY IS THIS?
We pride ourselves on quality. We also love the fact that you will have a limited edition item.
Our items can only be bought in our online store and nowhere else! Besides that, we work with the best designers in the industry.
We also work with the best sewers in the industry. Did you know that you cannot tear the seams of our leggings no matter how hard you try?
Other than that; All our items are handmade in America and Europe. We print, cut and sew your order by hand. Our items are printed on demand. This means, when your order comes in our production the process starts.
Unfortunately - great quality comes with a price. Therefore we have to price our items like we do to maintain great quality.
Yes, it is pricier than normal, but you will receive an item of topnotch quality that will last way longer than any other similar item you will purchase from another store.
Other than that we work with materials that are top of the bill.
We do not settle for materials that are not up to par or lose it's vibrancy when stretching. We only work with fabrics and printing techniques that we have seen ourselves.
This is what makes it a little more pricey, but worth it even more.
- HOW TO UNSUBSCRIBE?
EMAIL: Scroll all the way to the bottom of the email and click "Unsubscribe"
TEXT MESSAGES: Reply with "STOP"
- CAN I USE MULTIPLE DISCOUNT CODES ON ONE ORDER?
You can only use ONE discount code per order. Multiple codes are not supported on our website and we do not combine discounts/offers.
- WILL I BE CHARGED CUSTOMS FOR MY ORDER?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
- I HAVE NOT RECEIVED AN ORDER CONFIRMATION EMAIL
There are few possible cases why you have not received an order confirmation email:
1. Your order may have not gone through for some reason.
2. You may have entered a wrong email or mistyped the email address.
3. If you email address is correct, the order confirmation email may have ended in the spam or junk folder.
Whatever the case is our friendly customer support team is happy to look into this, please reach out to us here: https://fiercepulse.com/pages/contact-us and we will look into this and provide you with an explanation.
- HOW DO YOU MAKE YOUR PRODUCTS?
Each product you see in our catalog is made on-demand, which means once you place the order, we start working to deliver it to you. It takes time for us to create and send out the product, but making each order on-demand allows us to avoid overproduction. This way we're all part of the sustainable fashion movement.
To learn more about our product creation process please click here: https://fiercepulse.com/pages/fiercepulse-leggings-production-process
- WHERE DO YOU GUYS SHIP TO, I AM NOT FROM THE USA?
No worries, we ship worldwide!
- HOW LONG WILL IT TAKE FOR MY ITEM TO BE DELIVERED?
When you’re calculating how much time it’ll take to receive your orders, there are two elements you need to consider: FiercePulse production time, and shipping speed.
All FIERCEPULSE™ products are handmade and printed-on-demand—once you place an order, we produce it specifically for you. It takes 2-7 business days to process an order before we ship it out.
Most of the orders are processed within 3 business days.
Expect order processing delays from 10-15 business days. The unforeseen delay is due to an increase in volume and precautionary measures in place for the safety of our associates.
The shipping time depends on your location. After your order has been processed, approximate shipping time is listed below:
ESTIMATED SHIPPING TIMES:
USA: 3-5 business days (USPS)
GB: 8-12 business days
CANADA: 5-10 business days
AUSTRALIA: 10-15 business days
WORLDWIDE: 10-20 business days
- I DIDN'T RECEIVE ALL MY ITEMS, HOW COME?
To ensure the best quality possible, we work with different factories for our items. For example sports bras are made in a different factory than leggings. Therefore if you'd order a pair of sports bra and a pair of leggings, you will receive 2 packages in some cases.
- WHAT DO YOU CHARGE FOR SHIPPING?
For everything you order above $100 on FiercePulse, shipping is on us!
Domestic shipping (USA) for orders under $100: Only: $4.95
International shipping for orders under $100: Only: $4.95 or $9.95 based on destination.
- I CANNOT TRACK MY ORDER VIA YOUR TRACKING PAGE, HOW COME?
You will receive an email when a shipping label is created for your order and is ready to be shipped out. From there our tracking kicks in. Please allow 24-48 hours for the updates to show up on the tracking page.
- CUSTOMS CHARGED ME EXTRA FOR MY DELIVERY, NOW WHAT?
We are very sorry to hear about the custom fee, however, it is beyond our control. This is not a fee imposed nor collected by our company. Unfortunately, some governments randomly pick packages they check and decide to charge extra for import.
Sorry for any inconvenience caused, but there is literally nothing we can do about this as stated in our policy.
- I ENTERED A WRONG ADDRESS AND THE PACKAGE IS RETURNED TO YOU, NOW WHAT?
No worries please reach out to us here: https://fiercepulse.com/pages/contact-us provide us with your correct address and we will reship the package as soon as we receive it.
- TRACKING INFO SAYS DELIVERED BUT I HAVE NOT RECEIVED IT, NOW WHAT SHOULD I DO?
If the tracking number confirms delivery to your address and you did not receive the package, don't worry; shipping carriers usually deliver items within one or two days of scanning them "Out for Delivery" or "Delivered".
Few more Things to do & Consider:
- USPS delivery vans have GPS that sometimes automatically updates a shipment as "delivered" prematurely. Please wait another business day because the package was most likely marked as delivered accidentally, and will arrive the following day.
- Allow an extra business day for your parcel to arrive. Contact USPS Hotline - they are liable for misdelivered mail 1-800-742-5877
- Contact your local post office and request them to search for the missing parcel.
- Your best bet is to contact the post office and ask them to ask the driver where he/she left the package.
- Or, perhaps the package is being held at your local post office.
- I SHOULD HAVE RECEIVED MY ORDER BY NOW, BUT I STILL DON'T HAVE IT, WHAT SHOULD I DO?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise—If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us here with your order number.
- WHAT ARE YOUR LEGGINGS MADE OF?
All FIERCEPULSE leggings are made of 80% polyester and 20% spandex. They come with an elastic waistband and all our seams are double stitched so you LITERALLY can not tear them apart.
- WHAT SIZES DO YOU HAVE FOR US?
Every product page has a clear sizing table. You can also access our size guide here: https://fiercepulse.com/pages/size-chart
- MY QUESTION IS NOT ANSWERED IN THE FAQS, WHAT SHOULD I DO?
Thank you for checking our FAQs to see if your answer is in there. If you cannot find the answer to your question, feel free to contact our support team.
You can do so by sending a message here: https://fiercepulse.com/pages/contact-us . If it is about an order you made, please be as descriptive as possible and include your Order Number.
- ARE THE LEGGINGS LOW WAISTED?
Our leggings are actually a mid-rise waist, making them versatile and comfortable for all kinds of workouts.
The measurements from the crotch to waistband are:
XS - 21cm (front), 29cm (back);
S - 21,5 cm(front), 30cm (back);
M - 22cm (front), 31cm (back);
L - 22,5cm (front), 32cm (back)
XL - 23cm (front), 33cm (back)
Please note: most of the leggings also are available as YOGA PANTS which are high waisted.
To see our Yoga Pants (high-rise) collection click here: https://fiercepulse.com/collections/yoga-pants
- DOES FIERCEPULSE OPERATE A TRADITIONAL WHOLESALE PROGRAM?
No. FiercePulse does not operate a traditional wholesale program. However, we strongly believe in the democratization of fashion and providing discounted access to our interstellar catalog of apparel items to preferred retail partners across the globe. While we treat the transaction as a standard ecommerce order, by working with us as a preferred retail partner, you’re guaranteed a discount on all orders
- WILL FIERCEPULSE EVER PROVIDE A TRUE WHOLESALE PROGRAM?
FIERCEPULSE is always evaluating our offering to suppliers and dealers. While we currently are happy to offer wholesale discounts to select preferred retail partners, we will look to re-evaluate developing a wholesale program in the future.