Refund policy

We offer easy returns & exchanges within 100 days of delivery.

  • Items must be unworn and unwashed.
  • Final sale items are not eligible for return or exchange (clearly marked on the product page).

Easy Returns & Exchanges

Start a return for exchange here: https://fiercepulse.com/a/return or get in touch with our team.

REFUND POLICY

Requests for exchanges must be made within 100 days of receiving your package.

ALL RETURNS MUST BE REVIEWED BY OUR CUSTOMER SERVICE TEAM BEFORE BEING SHIPPED. FOLLOW THE LINK BELOW TO HAVE YOUR RETURN REQUEST REVIEWED:

https://fiercepulse.com/a/return

Before you submit a request to return or exchange your order, please read the following instructions carefully:

REASONS WHY YOU WANT TO RETURN & EXCHANGE YOUR ITEMS

  • A CHANGE IN SIZE
    It happens that you select a wrong size, no worries. Please include a note that states which size you would like and we will send you the correct size. While we are happy to exchange the size, no refunds are given for incorrect size choices. Only 1 free exchange allowed per order.
  • YOU RECEIVED WRONG ITEM
    Although we double check everything, it can happen that we send you the wrong item. No worries, please attach a photo of the incorrect item you have received before you submit the request.
  • PACKAGE LOST IN TRANSIT
    If you have provided us with the correct address and the package has not arrived within the estimated shipping time as per our shipping policy, plus 15 business days for possible delays, or there is no update on the tracking info for more than 10 business days, please reach out to us, if we are unable to trace down the package we will re-ship a replacement free of charge. Please contact us within 10 business days from the last estimated delivery date so we can assist you with the matter. Once we ship the package the customer is responsible to follow the tracking updates because they often contain important information from the carrier. 
  • YOU RECEIVED A DAMAGED/FAULTY ITEM
    We pride ourselves on unparalleled product quality. All orders go through 3-step quality check before we ship them out. However, if a damaged item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a free replacement. In this case you do not need to return the item. You can keep it, maybe sew it yourself, throw or give it away. The only thing we need you to do is submit a request for a return, and please include a photo of the damaged good. If we can see on the photo it is damaged, we will send you a new item 100% free of charge.
  • ANY OTHER REASON
    Return unworn, unwashed items within 100 days of delivery for store credit. Return shipping is paid by the customer.

FIERCEPULSE does not provide prepaid returns shipping labels at the moment, and returns shipping for exchanges is at the customers expense.

Please note that any outbound shipping costs paid are non-refundable.

We do not offer refunds if you changed your mind. Unworn, unwashed items can be exchanged for a different size within 100 days.

WE DO NOT ACCEPT RETURNS, REFUNDS, OR EXCHANGES IF

  • You do not use the link above to have your return request reviewed and approved by our team, prior to you sending your product back.
  • You have requested a exchange after 100 days of receiving your package
  • The exchange item is a different print or style than the original item
  • If you have placed and order and requested a cancelation because once you place an order we begin with the printing process almost in real time.
  • Order cancelation - we print on demand at the moment you place the order. There are no cancelations for accidental or test order. If you have any questions ask BEFORE you place an order. Please do NOT place an order if you do not want the product for whatever reason.
  • The item(s) have been worn or washed
  • The garment is a swimsuit, bikini set, bikini bottom, swim turnks, boxer briefs.
  • The item(s) have been altered in any way
  • The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
  • The item(s) do not have the original tags on them
  • The item(s) are clearly marked with Final Sale or with a price tag of $57.99 and/or $58.99 - No refunds or exchanges accepted.

We don't offer refunds - only exchanges or store credit because each item is made on-demand after you place an order.

REFUSED PACKAGES

  • If you refuse a shipment from FIERCEPULSE for whatever reason, you will be responsible for the original shipping charges, customs duties to re-import the package (for international orders) that are incurred on the package, and the cost of return to our office. If any of these fees are incurred, the amount will be deducted from your return amount. 
  • Because all items are custom-made to order and are made especially for you, the refused & returned packages will be processed as returns with a 70% restocking fee, the balance will be refunded as a store credit, or the package will be re-shipped back to the customer.
  • In some rare cases, we may make a one-time exception for a refund. In all those cases, a 30% restocking fee will be charged, and you must return all the items; all items must be in the original packaging and unworn. 

PRICE ADJUSTMENTS

FIERCEPULSE does not currently honor post-purchase price adjustments to existing orders.

 

MANAGING YOUR MEMBERSHIP

How can I cancel my membership?

  • You can cancel your membership from your account portal at any time or by contacting our customer support team support@fiercepulse.com. There are no termination fees or hidden costs to cancel, but we do not provide refunds or credits for the cost of the membership. If canceled, your membership will still remain active through the current billing period. Any unused credits will expire after 12 months and refunds for partial credits will not be issued.

Can I return my membership or request a refund?

  • All purchases of the membership are final and cannot be returned or refunded. You can cancel your membership auto-renewal from your account portal at any time or by contacting our customer support team support@fiercepulse.com. If canceled, your membership will remain active until the end of the billing period.

 

EU Right to Withdraw

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here: EU Consumers: Withdraw from Contract.

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping.

We will issue your refund within fourteen (14) days of receiving notification of your withdrawal. We may withhold the refund until we have received the returned goods.

You may inspect and handle the goods as you would in a retail store. If the goods show signs of handling beyond what is necessary to determine their nature, characteristics, and functioning, we may reduce the refund to reflect any loss in value.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.